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Return and Refund Policy

Thanks for shopping at Coco Brazil Store!

If you are not entirely satisfied with your purchase, we're here to help.

 

Returns

You have 10 days to return an item from the date you received it. 

You don't need to contact us prior to returning your parcel, simply fill out the Returns Form (included with your order) and send it back to us.

To be eligible for a return, your item must meet the following conditions: 

  • must be received within 10 days of receiving your order (21 days for overseas parcels)
  • must be new and unworn with all original swing tags attached 
  • must not be marked as a Final Sale item on our website 
  • must not have make-up or fake tan marks 
  • must not smell of perfume, deodorant or washing power 

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. 

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. 

 

Shipping Info

The cost of return shipping is at the customer's expense - we will not refund or add credit to the cost of return postage.

 

 

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